Jump directly to the content
ON THE WRONG FOOT

‘Disgusted’ mum slams JD Sports after new trainers she ordered for son arrive filthy & with another kid’s name inside

A 'DISGUSTED' mum has blasted JD Sports after the trainers she bought for her son arrived looking worn - with another child's name on labels inside each shoe.

Mum-of-three Krystal Hodge, 35, claims the trainers that turned up were ripped and believes they were worn by someone else and returned before they arrived in her hands.

Krystal Hodge was left horrified after the JD Sports trainers she ordered for son Trey arrived dirty
5
Krystal Hodge was left horrified after the JD Sports trainers she ordered for son Trey arrived dirty Credit: BPM Media

She bought the navy Adidas Runfalcon trainers for her five-year-old son, Trey, and said she was stunned to discover the name tags inside.

Pictures taken by the mum-of-three show labels with the name 'Anthony' stuck inside the shoes.

Krystal, from Nottingham, said: "It was my daughter that said: 'Mum there's a name tag inside'.

“And inside on both trainers it was like a name tag with a kid's name on it. And that's when I thought: 'This isn't right'.

She bought the navy Adidas Runfalcon trainers for her five-year-old son, Trey, and said she was stunned to discover another child's name tags inside
5
She bought the navy Adidas Runfalcon trainers for her five-year-old son, Trey, and said she was stunned to discover another child's name tags insideCredit: BPM Media

“I wear glasses, so my eyes aren't 100 per cent - it was when I've looked at the shoe properly that all the fronts of the shoes were all ripped.

"They'd basically been trainers that had been worn by a child and that had probably been scuffed along the floor."

The trainers arrived on Monday and Krystal, who works at a pub-restaurant, contacted JD Sports via email and its Facebook page.

Krystal, who paid £15 for the trainers at sale price, was also told she needed to place a new order for a fresh pair
5
Krystal, who paid £15 for the trainers at sale price, was also told she needed to place a new order for a fresh pairCredit: BPM Media

She said: "It was basically as if someone had probably bought the kids some trainers, tagged them so they didn't lose them, let the kids wear them for a couple of weeks and thought: 'You know what these are ripped or they've ripped too easily, we'll send them back'.

"As soon as they came he was like: 'My trainers have come' and he still couldn't understand why he couldn't wear them.

"And I was basically trying to explain to him: 'You can't, Trey, they're somebody else's trainers I wouldn't do that to you, you need your own trainers'."

Pictures taken by the mum-of-three show labels with the name 'Anthony' stuck inside the shoes
5
Pictures taken by the mum-of-three show labels with the name 'Anthony' stuck inside the shoesCredit: BPM Media

In a message sent to Krystal via Facebook, JD said it was sorry "to see that you have received the trainers like that" and emailed her a free return label to send back the footwear so she could be refunded.

Krystal, who paid £15 for the trainers at sale price, was also told she needed to place a new order for a fresh pair.

JD told her: "For the new order we will also refund the delivery charges, just contact us with the new order number.

The trainers arrived on Monday and Krystal, who works at a pub-restaurant, contacted JD Sports via email and its Facebook page
5
The trainers arrived on Monday and Krystal, who works at a pub-restaurant, contacted JD Sports via email and its Facebook pageCredit: BPM Media

"We do apologise for any inconvenience this may have caused."

Krystal said she was "just a bit disgusted with the situation" and threatened to "take my custom to Footasylum" if the issue wasn't sorted.

After she spoke out about what happened, Krystal was given a refund and told new trainers would be sent to her.

A spokesman for JD Sports said the firm did not wish to comment further as the issue had been resolved.

We shared how a woman ordered a PrettyLittleThing bikini but was horrified when it was so tiny it barely covers her privates.

READ MORE SUN STORIES

We also shared how Fashion Nova shoppers were horrified by model’s titchy bikini bottoms & say they are so small they ‘should be censored’.

Plus a mum who lives a lavish lifestyle says she spends £3k a week on clothes and shoes which her toyboy pays for.

Single mum-of-two Kelly Gallant splurges £350 in Primark, JD Sports and Sports Direct during shopping spree in Rich House, Poor House