Netflix ‘down’ – Fans fume as they can’t watch films and TV shows during isolation
FRUSTRATED Netflix watchers experienced widespread technical issues around the US Wednesday, according to third-party monitoring services.
User complaints about not being able to access the streaming service spiked just after 12:30pm, according to website DownDetector.
The complaints were mainly concentrated in the Northeast, Southern California, the Pacific Northwest, and Texas.
About 41 per cent of the issues reported having "no connection" to Netflix, according to Variety.
Several users said that they received an error message when trying to access Netflix, including "Error NSES-500".
The error "typically points to a network connectivity issue that is preventing your device from reaching the Netflix service," according to the company's help section on its website.
Frustrated streamers in isolation aired out their grievances as others worried about watching their favorite shows on Twitter Wednesday.
"@netflix okay but why am I getting error messages from Netflix? On my phone and TV?" said one user named Jaq.
"Netflix error code nses-500. Unforgivable!" said Jim Reynolds.
"But we BETTER see a refund for every minute they stay down. What are we paying for anyway...these are hard times for everyone."
"Is Netflix working for anyone? It keeps saying there's an error even after I refreshed the page and closed the tab," said Leyleen.
"@netflix I need you right now, I'm trying to watch The Office for the 5th time."
In response to a tweet from a customer who received the NSES-500 error, Netflix said it is "looking into" the issue and "working towards a fix."
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Netflix is one of three major streaming companies to see a significant jump in traffic since the coronavirus outbreak.
The company has seen a nearly 18 per cent increase in traffic, while HBO's HBO GO on-demand app experienced a 40 per cent jump in usage, according to Forbes.
Disney+ has benefitted the most from isolation boredom - traffic searches for the newbie streaming service jumped nearly 44 percent over the past month.
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