GM Wants Customers to Pay for Gas Without Leaving the Vehicle

Matt Posky
by Matt Posky

General Motors is updating its on-board digital marketplace to allow customers to purchase fuel without ever having to leave the vehicle. You’ll still have to leave the confines of the vehicle to actually pump the gas, unless you live in New Jersey, but the exchange of money is handled entirely by the world’s first “in-dash fuel payment system.”

What a time to be alive.

The new service is available via the Shell widget, which is already featured on GM’s Marketplace app (providing directions to the nearest Shell station). The corporate collaboration allows respective patrons to select a nearby Shell station, use the map to navigate there, park, select a pump, fill up, and drive away. Payment is automatically charged through Shell’s Fuel Rewards program.

While Marketplace is available on all 2017 or newer Chevrolet, GMC, Buick, and Cadillac vehicles, the Shell widget is only available on the Chevys. However, Automotive News reports that GM intends to expand the service to other brands later in the year, eventually making it available on 4 million vehicles by the end of 2018. That includes late-model cars that have already been purchased, as GM will just update the vehicle’s infotainment system remotely. You might not even notice anything has changed.

This author has been particularly harsh on automakers dipping into data acquisition, e-commerce, and in-car marketing as a new source of revenue — as well as the increased emphasis on compulsory connectivity. People are essentially giving up their privacy so companies can offer a handful of contrived conveniences and make a little extra money on each customer.

However, that doesn’t mean regular folks don’t want these features — especially if they can dissociate themselves from the potential downsides of implementation. If you don’t mind corporate partnerships trying to curry your favor or the prospect of a company selling your personal information, then this is a non-issue. But if those things are not to your liking, then you’re about to become to be exceptionally unhappy with the direction new cars are heading.

As other automakers rush to keep pace, General Motors is leading this particular charge in the United States. Marketplace was an incredibly smart addition, from a financial perspective, and has already yielded partnerships with various companies hoping the technology will help them reel in additional customers.

Marketplace already allows drivers to order and pay for things like drive-thru coffee and using it in conjunction with various franchises can also garner customers unique discounts. But critics claim the system’s design, which intends drivers to use the app while driving, is potentially hazardous. We’re of a similar mind, especially when it wouldn’t be any harder to book a table or hotel room via telephone.

“There’s nothing about this that’s safe,” National Safety Council President Deborah Hersman said last last year. “If this is why they want Wi-Fi in the car, we’re going to see fatality numbers go up even higher than they are now.”

General Motors maintains that Marketplace is easier to navigate than a standard cellphone and has been developed to require fewer steps. The company believes its dashboard apps are a safer alternative and aid in keeping people’s eyes off their mobile devices.

For now, the gassing widget is being run as a pilot program in Detroit, Seattle, and Houston. But the partnership between General Motors and Shell says the service will expand to the rest of the country in the coming months, eventually reaching more than 14,000 stations.

[Image: General Motors]

Matt Posky
Matt Posky

A staunch consumer advocate tracking industry trends and regulation. Before joining TTAC, Matt spent a decade working for marketing and research firms based in NYC. Clients included several of the world’s largest automakers, global tire brands, and aftermarket part suppliers. Dissatisfied with the corporate world and resentful of having to wear suits everyday, he pivoted to writing about cars. Since then, that man has become an ardent supporter of the right-to-repair movement, been interviewed on the auto industry by national radio broadcasts, driven more rental cars than anyone ever should, participated in amateur rallying events, and received the requisite minimum training as sanctioned by the SCCA. Handy with a wrench, Matt grew up surrounded by Detroit auto workers and managed to get a pizza delivery job before he was legally eligible. He later found himself driving box trucks through Manhattan, guaranteeing future sympathy for actual truckers. He continues to conduct research pertaining to the automotive sector as an independent contractor and has since moved back to his native Michigan, closer to where the cars are born. A contrarian, Matt claims to prefer understeer — stating that front and all-wheel drive vehicles cater best to his driving style.

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  • Madferret9 Madferret9 on Apr 20, 2018

    Privacy concerns aside, this hardly seems more efficient than swiping my credit card. And it also locks you into buying gas from 1 company. I can't speak for everyone, but does anyone actually care/look at what brand of gas they are buying? I just go to the station that's convenient.

  • HotPotato HotPotato on Apr 21, 2018

    Unless you live in a state with full-service gas stations (how many are left, two?), this is pretty pointless; you gon' get out the car anyhow.

  • Redapple2 Love the wheels
  • Redapple2 Good luck to them. They used to make great cars. 510. 240Z, Sentra SE-R. Maxima. Frontier.
  • Joe65688619 Under Ghosn they went through the same short-term bottom-line thinking that GM did in the 80s/90s, and they have not recovered say, to their heyday in the 50s and 60s in terms of market share and innovation. Poor design decisions (a CVT in their front-wheel drive "4-Door Sports Car", model overlap in a poorly performing segment (they never needed the Altima AND the Maxima...what they needed was one vehicle with different drivetrain, including hybrid, to compete with the Accord/Camry, and decontenting their vehicles: My 2012 QX56 (I know, not a Nissan, but the same holds for the Armada) had power rear windows in the cargo area that could vent, a glass hatch on the back door that could be opened separate from the whole liftgate (in such a tall vehicle, kinda essential if you have it in a garage and want to load the trunk without having to open the garage door to make room for the lift gate), a nice driver's side folding armrest, and a few other quality-of-life details absent from my 2018 QX80. In a competitive market this attention to detai is can be the differentiator that sell cars. Now they are caught in the middle of the market, competing more with Hyundai and Kia and selling discounted vehicles near the same price points, but losing money on them. They invested also invested a lot in niche platforms. The Leaf was one of the first full EVs, but never really evolved. They misjudged the market - luxury EVs are selling, small budget models not so much. Variable compression engines offering little in terms of real-world power or tech, let a lot of complexity that is leading to higher failure rates. Aside from the Z and GT-R (low volume models), not much forced induction (whether your a fan or not, look at what Honda did with the CR-V and Acura RDX - same chassis, slap a turbo on it, make it nicer inside, and now you can sell it as a semi-premium brand with higher markup). That said, I do believe they retain the technical and engineering capability to do far better. About time management realized they need to make smarter investments and understand their markets better.
  • Kwik_Shift_Pro4X Off-road fluff on vehicles that should not be off road needs to die.
  • Kwik_Shift_Pro4X Saw this posted on social media; “Just bought a 2023 Tundra with the 14" screen. Let my son borrow it for the afternoon, he connected his phone to listen to his iTunes.The next day my insurance company raised my rates and added my son to my policy. The email said that a private company showed that my son drove the vehicle. He already had his own vehicle that he was insuring.My insurance company demanded he give all his insurance info and some private info for proof. He declined for privacy reasons and my insurance cancelled my policy.These new vehicles with their tech are on condition that we give up our privacy to enter their world. It's not worth it people.”
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