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Customer Review
Reviewed in the United States on May 2, 2016
When this vacuum worked it seemed to work great, as advertised.
Unfortunately within 2 months the battery stopping charging, and from there began one of the worst customer service experiences I've had with a company so far.
After 4 frustrating calls and repeated attempts to tell them it was just the battery that was defective, they had me take the entire vacuum, battery, and charger to a service center, the closest of which was about a 20 minute drive.
it has since been about a month and a half, and they still haven't received the replacement battery. At this point it's just getting comical. If I was able to I would return it to amazon and buy a different brand with decent customer service. I still might try.
Looking at the reviews I can see this isn't the first time something like this has happened either. Seems like a great vacuum, but avoid for the bad Batteries and atrocious customer service.
Unfortunately within 2 months the battery stopping charging, and from there began one of the worst customer service experiences I've had with a company so far.
After 4 frustrating calls and repeated attempts to tell them it was just the battery that was defective, they had me take the entire vacuum, battery, and charger to a service center, the closest of which was about a 20 minute drive.
it has since been about a month and a half, and they still haven't received the replacement battery. At this point it's just getting comical. If I was able to I would return it to amazon and buy a different brand with decent customer service. I still might try.
Looking at the reviews I can see this isn't the first time something like this has happened either. Seems like a great vacuum, but avoid for the bad Batteries and atrocious customer service.
